Communication in healthcare settings has changed over the years, especially regarding nurse call systems. These systems started with basic mechanical alerts and have moved onto digital platforms to help improve patient care and make the workplace more efficient.
Early communication methods
Healthcare facilities used to rely on simple mechanical systems, so patients would have to pull cords or press buttons to ring a bell at the nursing station. These basic systems helped with communication but needed patients to physically press the button. Nurses also had to take the time to investigate each alert, which took up valuable nursing time.
The intercom revolution
Intercom systems were brought into use in hospitals in the 1960s and allowed staff and patients to communicate directly, which saved time and improved the quality of the interaction. Patients could let staff know exactly what they needed, and nurses could direct the right resources to the patients.
Wireless communication
Wireless technology has transformed call systems in hospitals, as communication is easier if there are no physical cables. Nurses can receive alerts through handheld devices, smartphones, or pagers, which means they can be notified quicker and respond to issues even faster.
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Digital integration
Hospitals now have electronic health records, with modern nurse call systems working with these to enable nurses to have fast access to digital patient records. This can help with the coordination of care, as nurses can quickly update patient records, and make treatment plans faster and more efficient.
Mobile and wearable technologies
The latest range of nurse call systems also makes use of mobile technologies and devices nurses can wear. This means nurses can now receive messages and updates through digital devices and respond to them straight away, regardless of where they are in the hospital.
Future potential
As technology continues to improve, nurse call systems will become more sophisticated. Future developments include the use of AI to help with care and patient monitoring.
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